Privacy policy

Privacy Policy

Last updated: April 1, 2026

NOVÉRA operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). NOVÉRA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.

This does not include anonymized or de-identified information.

We may collect or process the following categories:

  • Contact information: name, address, billing address, shipping address, phone number, email
  • Financial information: credit/debit card details, payment data, transaction details, payment confirmations
  • Account information: username, password, preferences, security questions
  • Transaction data: items viewed, added to cart, purchased, returned, or canceled
  • Communication data: messages you send us (e.g. customer support)
  • Device data: IP address, browser, device identifiers
  • Usage data: how you interact with the Services

Sources of Personal Information

We collect information from:

  • Directly from you (e.g. account creation, purchases, contact)
  • Automatically (cookies, device data, browsing behavior)
  • Service providers (who process data on our behalf)
  • Partners or third parties

How We Use Your Information

We use your personal information to:

Provide and improve Services

  • Process payments and orders
  • Manage your account
  • Deliver products
  • Personalize your experience

Marketing & advertising

  • Send emails, SMS, or promotions
  • Show personalized ads based on your activity

Security & fraud prevention

  • Verify accounts
  • Detect fraud or misuse
  • Protect users and services

Communication

  • Provide customer support
  • Respond to inquiries

Legal obligations

  • Comply with laws
  • Respond to legal requests
  • Enforce policies

How We Share Personal Information

We may share your data:

  • With Shopify and service providers (payments, shipping, analytics, hosting)
  • With marketing partners for advertising purposes
  • When you give consent (e.g. shipping, social media integrations)
  • Within our company group or affiliates
  • During business transactions (e.g. merger, bankruptcy)
  • To comply with legal obligations

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes data to operate and improve the Services.

Your data may be shared with Shopify and third parties globally. Shopify may also use aggregated data from interactions across multiple stores.

For more information, visit:
👉 https://privacy.shopify.com

Third-Party Websites

Our Services may contain links to external websites. We are not responsible for their privacy practices or content.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from individuals under 16 years old.

Security & Data Retention

We take reasonable measures to protect your data, but no system is completely secure.

We retain your information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Request deletion
  • Correct inaccurate data
  • Request data transfer
  • Opt out of targeted advertising

You can also unsubscribe from marketing emails at any time.

Complaints

If you have concerns about how we handle your data, you can contact us or your local data protection authority.

International Transfers

Your data may be transferred outside your country, including outside the EU. We use approved safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this policy. The latest version will always be posted here with the updated date.

Contact

If you have questions or want to exercise your rights, contact us:

📧 janicegerding@gmail.com
📍 Bundlaan 64, Amsterdam, 1031 KA, Netherlands